By danderma | May 30, 2011
I go to have a facial once every six months. I love the way my skin feels afterwards when I am done, soft and glowing. I was due to have my facial last week but I had so much to do so I booked it for 4 PM yesterday in Cosmesurge.
I love their service and their facials. Its not my first time there. If you asked me where to have a facial before yesterday I would have recommended it for you without a moments hesitation. Now I am asking you to recommend me a place for a facial.
I went in yesterday at 4. The receptionist looked confused because the woman who will do the facial was not there. She told me to wait in the waiting area and I did. I read an entire newspaper, I played with my blackberry’s games till the battery died down. I heard snippets of ‘Did she call?’ and by 4:27 I’ve had it.
I stood up and headed for the door. No one stopped me, no one called out for me. I am a very busy person. I got off work at 3:30 PM, I had to go home and prepare lunch. I barely squeezed the time to indulge in a facial in my hectic schedule and I was dead tired. I wasted 27 minutes of my life waiting for someone who wasn’t there yet. and no one even offered me a glass of tap water while I was waiting in the reception rooted like a palm tree.
No one called me afterwards to say that she is here. No one called me to reschedule or to apologize to ask why didn’t I miss my appointment. I wonder if I was the one who was 30 minutes late to my facial, would I still have an appointment?
Therefore I am NOT going to go back. As much as I love their service and treatments and I am a faithful customer who spent two endless summers going back and forth for treatments there, they have lost me yesterday.
Now please can you recommend for me a new place with an amazing facial? A medical place please, I do not do facials in spa’s or saloons no matter how good they are. Period. Help me!