2003 was the golden year for internet shopping in Kuwait. The days where I was in Aramex’s office daily picking up huge shipments with competitive prices from all over the world, going home and enjoying the contents. Every thing was smooth and easy. I even subscribed to Vogue and Marie Claire magazines and I got them monthly, promptly using Aramex.
They raised their prices, over and over again. They suddenly discovered the Kuwaiti customs and made a big point of having shipments stalled there. All the while I stuck by them, made excuses for them, even stopped buying stuff online just because I didn’t want to go through the hassle of the Aramex frustration.
I am sad to say that this shipment that would be arriving sometime in the next millennia would be my last with Aramex. Not that it would matter to them seeing that many depend on them still, but in my case I have had enough.
I order stuff and have it delivered via FedEx or DHL, it arrives in 2 days WITH CUSTOMS! The last time I ordered with Aramex it took the shipment FOREVER to arrive because it was continuously taken off the plane in New York.
I ordered my birthday gift for my self, a ton of cooking books to prepare for Ramadan and my new diet (post). It arrived to my Aramex mailbox on the 15th of July, Shipped out of New York on the 17th of July, arrived to Dubai on 18 July and has been stuck there ever since!
I’ve been calling, over and over, every day they tell me the shipment is supposed to arrive this morning to Kuwait, then its just customs. Yet the shipment is still in Dubai. On Tuesday 19 July I saw the Activity Update “Shipment forwarded to Ardia, Kuwait” so I was happy. I called Aramex’s office at 6 PM to make sure it was in Ardia so I can go pick it up only to get the answering machine that they are closed.
Weird, I call over and over, I know they close at 8 PM not 5 as the answering machine said. I drove all the way to Ardiya and reached there at 8:30 PM to find them open saying they close at 9. I ask to pick up my shipment and they say its just being forwarded to Ardiya from Dubai, it is still in Dubai and didn’t make it here. Well excuse me, you could have explained that on the PHONE had you picked it up.
They also told me it was arriving on the plane tomorrow, Wednesday the 20th.
I called yesterday morning they told me it had arrived in Kuwait, but it didn’t go to customs yet. OK fare enough.
I call today, and GUESS WHAT! Apparently the plane was overstocked with passengers luggage, which has priority, and my shipment was taken OFF THE PLANE! Since there was no other plane coming out of Dubai that day, the shipment is STILL IN DUBAI SINCE 18 JULY!
Are you kidding me? The same fiasco again? When is it getting on a plane insha2 Allah?! So you are charging me 42 KD which I’ve already paid online for a shipment when you don’t even have your own plane and have to rely on commerial planes?
What do I need to do to get the bloody shipment out of Dubai? Go there my self? Take it out and get it home with me? Seriously?
By the way I asked your operator on the phone today when it was supposed to be rescheduled, and she kept me on the phone for a long time, too long a time, very long in fact that a user came to my office, I showed him something, and he went away while I was on hold. I hung up the phone later on not knowing what would become of my package. Knowing you Aramex, I am not surprised with your delayed services. It will not arrive before Ramadan. It was a Birthday gift, but its my really for I should have ordered it a month in advance because your shipping means hitchhiking for luggage space availability on airplanes in the summer time when all the planes are logically full to the brim with passengers. Yes, its my fault, not yours.
Good buy Aramex. I am so sad to say this, but truly good buy. Just deliver this shipment and that’s it, I promise you one more user will be lost so less shipments will come your way. Maybe then you can provide a better service for your exaggerated prices.
Oh and please don’t ask me to email you, I already did. Unless you can have my shipment out of Dubai and at my door tonight, then don’t bother.