By danderma | April 4, 2009
Do you remember my post about Rice?
The NEW place in Avenues? How good it was? How yummy it was?
Well… i take half of what i said back!–>
For my free day i went to Rice. I wanted to taste their 3aish bajela o shbent…
1:15 p.m. I am standing in a restaurant with almost empty tables. All of them have the tag “reserved” on them. No one is there. Apparently it’s my mistake not to make a reservation beforehand… so vulgar of me it was implied.
OK… they jot my name down a waiting list. We wait for about half an hour until a couple get up from a four seater which they split into two two seater tables.
10 minutes later, a group of four dart into a reserved table, until now all table are empty, the manager guy runs after them telling them it is reserved, a sweet word here and there… and BAM they sit down.
How fair is that?!?!?!??!
OK we order.
We order: 3aish bajela o shbent with maraq sabzi, yoghurt, tabbola, cheese rolls and mushroom rolls.
Food is good. Though they need absorbant paper to put the rolls on between frying them and serving them to the customers. Also, Tahini dip DOES NOT GO with mushroom rolls which need more salt. How about some sundried tomato paste?
Why am i writing this then?!
THE SERVICE IS FROM HELL!
No seriously. In the table next to us who sat 2 minutes after us were an old sweet 7ajeya lady & her daughter. They wait FOREVER for someone to take their order. She called over the Manager o gave him two words o he made someone take her order…
My waiter spilled my coke on my table. Another waiter dropped his tray with a thundering BAM frightining us all. Another waiter dropped his plates on the floor with a huge CRAAAAAAAASH at the feet of two other customers…
Zorba wella rice?!?!??!
Then we are done. We ask the waiter 3 TIMES that we want M7albiya… not kanafa. First time there we were given a choice.
and they totally forgot about us.
seriously… for like… mmm … 45 minutes.
Suddenly a tray with one m7lbiya and one kanafa appears, we are happy … and it goes to the table next to us who had barely finished their last bite of food…? By the way that table got their drinks after they almost finished their meal… the girl had to call the manager o tell him off AGAIN for the drinks to arrvie!!!!!
and we wait.. and wait… we are tired now. and cranky.
Butootee asks for the check. We do not want their sweets and tea. We want to go.
The table next to us finish their tea and dessert. and ask for the check.
Then we both wait. and wait.
We call them over. They pretend not to hear us.
Butootee seriously thinks of getting up & leaving without paying. Maybe that will attract their attention?!?!?
Then FINALLY one of them figures out that we did not get our desserts o we asked for the check. HE comes over and lets us know that “before the check u must try our sweets”…
DUH! WE KNOW! WE ASKED FOR THEM 50 MINUTES AGO!
and one measley kanafaya comes. with two cups for tea!!!!
Now the table next to us ordered one tray to share, they got one kanafa o one m7lbiya
We ordered one tray to share as well… Why then did we get two teas and one desserts ?!?!?!?!?!?
and it’s not like they have their desserts available to order… it comes with the tray!!! So what, am i supposed to watch Butootee eat it while i drink my tea?!?!??!?!?!?!?!
When my husband objects to the manager… he says i do not want kanafa, i want m7lbiya, they say sorry… it’s the chef’s choice… he chooses what suits ur food o ur tray!!!!
Ya salam!!!! Why doesnt he choose my tray for me 3yal beforehand?!?!?!? and Who is HE! James Martin? Gary Rhodes?!!!!
Plz plz plz lose that stupid attitude. It is just one measley kanafa o one lousy m7lbiyal. This communism attitude does not work any where on earth… fa shino hal 3ba6? ib kaifkom oho?! Who is happy about it tell me?!?!?!? Aside from ur over controlling chef??!??!?!?!??!
Yet my now very angry husband insists on the m7lbiya… 2 seconds later, one is SLAMMED into our table…
Bu tootee forbids me from eating the kanafa. Saying we are in a free country with a choice to eat what we want. We do not eat something that we do not want. I can identify with that!!!
Now the table next to us have been asking for their check the whole time.
Suddenly a plate of m7lbiya is placed infront of them… and she says “NO IM DONE I ALREADY WANT THE CHECK”
So we, comrades in misery, burst out laughing together…
When we were done she had already paid o waiting for her check change. We ask for the check.
O wait forever…
Then our check appears, Butootee pays by visa, the girl still did not get her change back.
When we got up, she says to me “3oqbalna” and i say to her “allah yefek 3oqkom insha2 allah”… yes thats how miserable we were…
& her sweet elderly 7ajjeya said something to me… but she was soooo soft spoken i did not get what she said w3liya…
& now … rice people…
Serisouly? Re-heated Pre-Prepared meals, lipton tea, man handling people to eat what u want them to eat for dessert, 10 waiters, 3 managers, few tables… and u cannot keep track of anybody’s needs?
Please remember that though ur food is truely good, it is overshadowed by ur impossibly bad attitude and service. It is not worth the pain and the waiting and the nerve burning we had today…
& you do not have an excuse. You are run by LENOTRE for crying out loud!!!
You should be ashamed of the level of unprofessionalism that you portray… i for one, maybe one of the first people in Q8 who hailed you as a good new place… will not… and i repeat… WILL NOT come back to u again…
and you know what else?
I wish Gordon Ramsay could pay you a visit… to scream at you until u get ur act right on track again… maybe then i will try you again!!!